| Registration: Registration for parking must be completed online by visiting our website, www.preferredparking.com or by visiting our office. Preferred Parking Service, Inc. will not accept telephone registrations nor advanced reserved registrations. Upon registering, your parking is effective immediately. Your parking permit must be displayed each time you park in the lot. Payments are automated through Credit Card debit or ACH bank draft (requires a check routing and account number) and collected the first business day of each month. While Preferred Parking wishes to accommodate our customers, we cannot accept personal checking automated bill-pay payments. We no longer accept Wage Works as a payment type.
Return Fee: There is a $25.00 charge on all returned payments (this includes checks, draft payments, and credit card payments).
Changes: It is your responsibility to keep your account in current standing. You may change your vehicle information, address, and phone numbers via our website, or by calling our office. Parkers who fail to notify Preferred Parking Service, Inc. of any changes may be subject to citations. In the event of multiple citations your vehicle may be subject to wheel locking or towing. Any fees associated with failure to keep your account or vehicle information current are the sole responsibility of the customer. Preferred Parking Service, Inc. will not reimburse for any wheel lock or towing expenses. Billing information cannot be accessed via the website for security purposes. However, your billing information may be changed by contacting our office or by visiting our office in person. All account information must by updated or changed by the 27th of the current month in order to be effective for the upcoming month. Lot changes can be made as spaces become available. You must bring your permit into the office with you in order to change your lot location.
Replacement: If the permanent parking permit is lost, the replacement fee is $15.00. Broken permits may be returned to the office and replaced free of charge. Preferred Parking Service, Inc. will not accept any responsibility associated with towing or wheel locking any monthly customers’ vehicle that is not displaying a valid permit.
Access Cards: There is a $15.00 non-refundable access card fee upon registering for a lot or facility where access cards are required. If your card is lost, stolen, or damaged, the replacement fee is $25.00.
Overflow: If you are unable to locate a parking space in your assigned location, please contact the Preferred Parking office immediately so that a Representative can direct you to a parking location closest to your designated parking lot. The Representative will notate your account and notify the Enforcement Field Personnel that your designated location is unavailable for you to park.
Events: Your permit is valid 24 hours a day, 7 days a week, EXCLUSIVE of all NFL, Bank of America Stadium, Charlotte Arena, special events (such as music festivals, parades, etc.), any and all church activities and services. Vehicles remaining on lot after the specified departure time will be charged the posted event rate. Please click on the following link for a calendar of Events and times to exit the premises. (coming soon)
Display: Permits must be displayed on the rearview mirror, numbers side facing toward the windshield of the vehicle. If you cannot place the permit on the rearview mirror, please place the permit on the dash of the vehicle. Be sure that all numbers on the permit are visible before leaving your vehicle. Cars parked in monthly spaces without a proper permit displayed are subject to be ticketed, wheel-locked and/or towed. Preferred Parking Service, Inc. will not accept any responsibility associated with towing or wheel-locking any monthly customers’ vehicle that is not displaying a valid permit. Parking Spaces: Your parking privilege is valid for one space. Vehicles taking up two spaces will be required to pay for the extra space. Nonpayment for taking up two spaces will result in fines. Simultaneous Use: Use of this permit/access card by two or more vehicles or use after privileges have been canceled will result in enforcement action; which includes ticketing, towing, or wheel locking with fines of $85.00 or more per incident.
Cancellations: Cancellations are effective at the end of each month. To cancel your parking simply login to your account by going to our website. Once you have logged into your account select the Cancel Parking button. Cancellations submitted via fax or email must be in writing and received in our office by the 20th of the last month of parking. Parkers will be obligated for payment until proper cancellation procedures are followed and your cancellation notice is confirmed. No refunds will be issued for unused parking.
Late Cancellations: Late cancellations will be accepted in our office or via our website with a $15.00 late cancellation fee from the 21st of the last month of parking until the 27th (as banking allows) of that month. (You may call our office for the specified cut-off date.)
Wage Works Cancellations: Please note that it is your responsibility to notify your Wage Works Department by the 10th of the current month in order to stop your payments for the upcoming month. You will also need to notify our office via fax, email, or website by the 10th of the current month. No refunds will be issued for unused parking or failure to properly notify Wage Works of your termination. Late cancellations are not accepted from customers enrolled in the Wage Works program.
Permit/Access Card: Your permit and/or access card must be returned to Preferred Parking Service, Inc. office after your last day of parking. If your permit and or access card is not received within two weeks of your last day of parking, you will be subject to a fine of no less than $25.00 to be charged to the method of payment on file. Finally, Preferred Parking Service, Inc. reserves the right to wheel lock or tow any vehicle found failing to comply with the Rules and Regulations or the Monthly Parking Contract. Please Mail to:
Preferred Parking Service, Inc.
212 S Tryon Street, Suite 1300
Charlotte, NC 28281 Disclaimer: Preferred Parking Service, Inc reserves the right to terminate parking privileges, without notice for non-payment of parking fees or for those who fail to abide by these Rules and Regulations. Preferred Parking Service, Inc. or the owners of any Preferred Parking Service, Inc. facility cannot assure personal safety for its parking users and specifically disclaims any responsibility for any damage to vehicle or contents for any reason whatsoever.
Preferred Parking reserves the right to modify these policies and procedures at any time without notice. |
