Preferred Parking Service, LLC Rules and Regulations

BUNCOMBE COUNTY PARKING FACILITY (AVL-11)

Parking Rules & Regulations

Facility Overview

The Human Services Parking Facility is a multi-level, above ground, parking structure located at 11 Sears Alley in Asheville, NC. The facility offers transient and monthly parking to employees, tenants and visitors of Asheville and Buncombe County, the adjoining offices, as well as the general public.

The parking facility has a one-way directional ramp throughout the property connecting all levels (1 through 8). Level 8 of the facility is uncovered while the rest of the facility offers covered parking. The garage is open to monthly & daily parkers 24 hours a day, 7 days a week.

All Buncombe County properties are designated tobacco free by County Ordinance; as such the use of any form of tobacco on property is prohibited.

The Parking Office is located on the first level adjacent to the Sears Alley entrance/exit. The office may be reached by phone at (828) 250-4248. This management office is not regularly staffed, when vacant please request assistance from the booth attendant or call boxes (located throughout the property) in the event of an emergency. For immediate assistance, please contact (800) 313-PARK (7275) at any time.

VEHICLE ACCESS POINTS

Sears Alley Entrance/Exit

The entrances and exits to the garage are on the Sears Alley. The entrance (located on level 1) offers two entrances. Both are configured for transient and monthly access to the garage. The exit (located on level 1) offers two exit lanes. Both are configured for automated daily transactions (pay-station that accepts cash, credit card and validations) as well as monthly parkers.

OVERHEAD/VERTICAL CLEARANCE

For Vehicles, the garage has a vertical clearance of Nine Feet, Zero Inches (9’0”) on the ground level and Seven Feet, Two Inches (7'2") for the upper levels. Vehicle owners must ensure vertical clearance measurements of their vehicles compensate for wheelbase and grade change. There is a clearance bar at all entrances to the property. Vehicles with a vertical clearance in excess of this measurement must park in alternate locations.

PEDESTRIAN ACCESS POINTS

Vehicle entrances/exits are configured for vehicles only, pedestrians must use sidewalks and pedestrian walkways. Do not walk under parking gates. The facility offers 2 stairwells for pedestrian access. 1 stairwell is on the SE corner of property with elevators and the other is located in the NW corner of the property. Customers are encouraged to use the elevators in the SE stairwell.

FACILITY SPEED LIMIT

The speed limit posted for the garage is 7 miles per hour. With limited visibility throughout the garage, all drivers must strictly observe the speed limit. Vehicles/Users observed operating a vehicle in an unsafe manner may be cited, fined and/or have their parking privileges revoked.

DRIVE AISLES/TRAFFIC LANES

The facility utilizes one-way directional traffic lanes throughout the garage. Ramps connecting levels have vehicles parked along the sides, so parkers are encouraged to remain vigilant when traversing the ramps as cars may be backing out of their spaces.

PARKING GARAGE ELEVATORS – There are two elevator banks of two elevators located along Coxe Road and Sears Alley. Elevators 1 and 2 are located beside stairwell 1 at the Human Services side of the garage (adjacent to the Human Services Building). Elevators 3 and 4 are located adjacent to Sears Alley.

PARKING SPACE ALLOCATION CHART

Total Spaces: 680

Parking Space Descriptions

• HANDICAPPED VAN ACCESSIBLE PARKING SPACES – There are designated Van Accessible Handicapped spaces and standard handicapped spaces located throughout the facility. These spaces are specifically designated as both Van Accessible handicapped Spaces and standard handicapped spaces. Only vehicles with valid state issued handicapped placards/plates displayed are allowed to park in spaces designated as handicapped. Violators are subject to additional fees/fines through ticketing, towing and/or vehicle immobilization at vehicle owner’s expense.

• HANDICAPPED ACCESSIBLE PARKING SPACES – All handicapped spaces are marked with the required ADA symbol for handicapped accessibility and as such are specifically reserved for parkers whom have been issued and are displaying a valid state issued handicapped plate/placard. Violators are subject to fines through ticketing, towing and/or vehicle immobilization at vehicle owner’s expense. In addition to the van accessible spaces noted above, the parking allocation chart reflects the placement of additional handicapped spaces throughout the property.

• RESERVED PARKING SPACES – Reserved spaces are specifically assigned to designated parkers 24 hours/7 days a week. As such, only the authorized user has rights to park in these spaces at any time. Unauthorized users are subject to additional fees/fines through ticketing, vehicle immobilization, and/or towing at owner’s expense (see ticketing and towing below). Reserved space parkers who find unauthorized vehicles parked in their space are encouraged to park in a public parking space and contact parking management to coordinate the removal and/or ticketing of the offending vehicle.   It is at the reserved parker’s discretion whether the vehicle is removed or ticketed by contacting parking management.

Parking Rules

• LINE STRADDLING/MULTI-SPACE USE – Vehicles parked in a manner that affects another user’s ability to park in an adjacent space will be cited for line straddling/Multi-Space use. This facility has compact and regularly sized parking spaces, please ensure you are parking in a space designed for your vehicle. Users are responsible for parking appropriately within the lines.

• MOTORCYCLE PARKING - The parking system and equipment are designed for use by automobiles only and are not configured to serve motorcycles, scooters or pedestrians. Do not attempt to use parking equipment with any other mode of transportation than an automobile.

• EVENTS – As a mixed-use parking facility, this property draws event-parking business during varying times and days. When an event occurs during the business day, the facility becomes congested and some exiting or entering delays may occur. Event parking rates will vary by event. Monthly parkers may utilize the facility for no additional fees during events.

• LONG TERM VEHICLE STORAGE – Vehicles stored in the facility more than 48 contiguous hours at any time are subject to ticketing, vehicle immobilization, towing and/or additional fees. Monthly parkers needing to store their vehicles for longer than 48 hours must inform management and receive approval in advance. This facility offers short term monthly and daily parking, intended for daily use, not long-term vehicle storage.

• SIMULTANEOUS USE – The access card entitles you to park in one space in the garage; therefore, simultaneous use of monthly access by more than one vehicle is strictly prohibited. Violations to this policy could result in additional fees and/or the removal of the parking privilege.

• ACCESS DEVICE / UN-CREDENTIALED ACCESS – The access device for this facility is required at all times to access the facility and is the customer’s sole responsibility. Monthly customers who do not have the devices could be subject to lane delays and/or additional fees. Replacement and duplicate access devices are available for purchase in the management office.

Daily Parking Information

For Daily Parking, all users pull a ticket upon entry to the garage. To exit, Daily Parkers can use the Sears Alley exit and pay machine in the adjacent lane, the exit lanes accept all types of payments and validations. 

Enrollment for Monthly Parking

All monthly parkers are enrolled through Preferred Parking Service via the web site of avl.preferredparking.com, at the attendant booth or the management office. Upon registering, your parking is effective immediately. There will be a $5.00 non-refundable administrative fee charged when registering for parking. You will be required to provide all necessary data (such as license tag numbers) of any vehicles that you may drive as well as daytime telephone numbers, mailing address, and company name. Customers are responsible for assuring all information is up to date. In the event the garage is full, a wait list will be maintained in the management office. Our corporate offices are located at 128 S. Tryon St. Suite 1560, Charlotte, NC, 28202. For additional questions you may contact the corporate office at (800) 313-PARK (7275).

Return Fee: There is a return payment fee (see fee schedule) on all returned payments (this includes checks, draft (ACH), and credit/debit card payments).

$ 3.50  Website Convenience Fee

$ 5.00  Non-Refundable Administration Fee at Sign-up

$ 25.00  Late Cancellation Fee (21st – 27th of the Month)

$ 25.00 Non-Refundable Access Card Activation Fee

$ 15.00  Administrative Fee for Cancellation within the first 3 days of initial signup

$ 25.00  Return Payment Fee (Credit/Debit Card, Draft (ACH) & Checks)

$ 25.00  Permit/Access Card NOT Returned within two weeks of Cancellation Date

$ 25.00 Non-Refundable Access Card Replacement Fee

Access Control

This location requires access card to access the garage. Monthly parkers are required to pay a non- refundable fee for this card upon signup. If your card is lost or stolen the replacement fee is no less thann$25.00. The access card entitles you to park in one space at a time in the garage. In order for the access card to work properly, the user must gain full access to the facility before the system will allow the device to depart the facility. Always use your access card to enter and exit, even if the gates are up. The system will track which cards are in or out of the facility, and will not grant simultaneous access to any card. Should the access card reader fail to work, take a ticket to enter the garage and report the access card trouble to the Parking Office (800) 313-PARK (7275). The e-mail address for this location is info@preferredparking.com. Should you not have your card, you must take a ticket from the dispenser and contact the office prior to your exit to have the ticket validated.

Safety and Security

• Since the facility is a garage, parkers are encouraged to turn on their headlights when driving in the facility.

• Unlocked vehicles and vehicles with clearly visible valuables are attractors for crime and can contribute significantly to the number of incidents at a property. As such, Parkers are encouraged to remove and/or store all valuables out of sight and lock their vehicles at all times. Victims of criminal behavior are asked to report the incidents to local authorities. Please remain vigilant when in the garage and report anything suspicious. Parkers are reminded that ownership and management specifically disclaim all liability for any cause whatsoever.
• Any vehicle parked in or using the facility that is deemed to be posing any type of threat or risk to other parkers or the facility may be towed or cited without notice at owner’s expense.

Vandalism

It is the policy of management and ownership to hold the perpetrator of any acts of vandalism to or on the property financially accountable by whatever means necessary up to and including prosecution to the fullest extent of the law.

Cancellation of Parking

Monthly parkers must provide written notice to Preferred Parking Service of their intent to cancel their parking privilege by the 20th of their last month of parking, in order for the cancellation to be effective for the following month. Cancellations received after the 21st and before the 27th will be assessed a late cancellation fee of $15.00.

All access cards can be returned to: The Parking Office located on the first level adjacent to the entrance/exit. The office may be reached by phone at (828) 250-4248. 

Ticketing and Towing

Parking Management will issue parking citations in the facility for multiple reasons including but not limited to violation of above rules and regulations, safety and security concerns, among others. Parking citations may be appealed by following the appeals process on the reverse of the citation or emailing ppsnotices@preferredparking.com.Vehicles receiving repeated citations are subject to vehicle immobilization and/or towing without notice at owner’s expense.

Parking management is the only entity empowered to affect ticketing, wheel locking or towing at this property. As such, disaffected parkers must contact parking management to alert them to situations requiring the above processes. Only parking management will request the towing of vehicles from the facility spaces, no other entity is empowered to enact this process. The tow provider for this location is listed below.

Lyda Towing Services

(828) 252.8066

No Trailers or RV’s allowed.

• Unless approved in advance in writing, no Trailers or RV’s are allowed on any PPS location. Some exceptions apply to surface lot locations on event days.

Disclaimer: Preferred Parking Service reserves the right to terminate parking privileges, without notice for non-payment of parking fees or for those who fail to abide by these rules and regulations. Preferred Parking Service or the owners of any Preferred Parking Service facility cannot assure personal safety for its parking users and specifically disclaims any responsibility for any damage to vehicle or contents for any reason whatsoever.  Preferred Parking Service will wheel lock or tow any vehicle found failing to comply with these rules and regulations.

*Preferred Parking Service reserves the right to modify these policies, procedures, and pricing at any time without notice.